Frequently asked questions

Lumière (https://www.lumieresg.co/)is a Singapore-based digital marketing agency that helps businesses grow their online presence through strategic, transparent, and performance-driven marketing solutions. We work closely with SMEs and growing brands to build sustainable digital growth.

As a digital marketing agency built by small business owners, we understand the common frustrations clients face — unclear strategies, overpromising, and hidden costs. We focus on: • Clear communication • Transparent pricing • Realistic timelines • Measurable performance tracking • A fair resolution process if expectations are not met Our goal is a long-term partnership, not short-term campaigns.

A digital marketing agency helps businesses promote their products or services online through channels such as search engines, social media, paid advertising, and content marketing. Instead of managing marketing internally, businesses partner with a digital marketing agency to plan, execute, and optimise campaigns that increase visibility, generate leads, and improve sales.

A digital marketing agency develops and manages online marketing strategies to help businesses attract and convert the right audience. Typical services include: • Search Engine Optimisation (SEO) • Google Ads / Search Engine Marketing (SEM) • Social Media Marketing • Influencer Marketing • Content Creation • Website Optimisation • Performance Tracking & Reporting The objective is to turn traffic into measurable business growth.

A full-service digital marketing agency provides end-to-end marketing solutions under one roof. This includes strategy development, execution, optimisation, and reporting across multiple channels — ensuring all marketing efforts work together toward one unified goal.

As a full-service digital marketing agency, Lumière offers: • Social Media Marketing • Influencer Marketing • SEO (Search Engine Optimisation) • Google Ads (SEM) • Brand Launch Strategy • Content Creation & Campaign Execution Each service is tailored to your business objectives and growth stage.

Yes. Our packages are flexible and designed to suit different business sizes and budgets. We begin with consultation to understand your goals before recommending a suitable strategy.

When selecting a digital marketing agency, consider: • Clear and structured strategy • Transparent pricing • Honest timeline expectations • Regular reporting • Experience working with similar businesses A reliable agency should prioritise clarity and long-term results over unrealistic promises.

Hiring a digital marketing agency allows you to: • Access specialised expertise • Save time and internal resources • Improve marketing efficiency • Scale campaigns effectively • Make data-driven decisions It provides structured growth without the cost of building a full in-house team.

Our process typically includes: 1. Initial consultation 2. Understanding your business goals 3. Strategy development 4. Campaign execution 5. Ongoing optimisation 6. Performance reporting We ensure you understand what is being done and why.

You should expect: • Clear deliverables • Defined KPIs • Transparent communication • Regular performance updates • Continuous optimisation Marketing results take time, and we focus on sustainable, data-backed growth.

Timelines vary depending on your industry, goals, and marketing channels. • Paid advertising may show results within weeks. • SEO and organic growth typically take a few months. We provide realistic expectations during strategy planning.

Pricing depends on the scope of services and campaign complexity. Lumière offers accessible starting packages designed for growing businesses, with transparent deliverables and no hidden fees starting from $900.

Engagement terms are discussed clearly before starting. We focus on fair agreements and building trust through results.

Yes. As a performance-focused digital marketing agency, we provide clear reports outlining campaign results, key metrics, and optimisation improvements.

Our digital marketing agency works with: • SMEs • Startups • Growing brands • Businesses launching new products • Companies looking to improve lead generation If your goal is structured online growth, we can support you.